Terms of service

Faulty Goods

Upon receipt of your order, if you receive a product that you deem faulty, please contact us
at hello@sensopet.co.uk with images of the fault. We will then review this, and arrange for your
goods to be collected by our own courier on a day to suit you. Acceptance of your return must be
granted before you goods will be sent back to us. When the goods have been received, we will
inspect these and determine whether there is a fault, if we do not find a fault, we will arrange to have
the goods returned back to you, but a redelivery cost will be payable at £4.95 (excluding VAT). If we
do find fault, we will offer you a full refund or replacement if the stock allows.

You can cancel an order or the remaining portion of an order by e-mailing us
at hello@sensopet.co.uk or calling us on 07443017630 before 11am on the day of shipping.

Personalised Goods

Unfortunately, due to the nature of the goods we are unable to accept any returns as the goods are
personalised specifically for you. If goods are damaged, then we would only replace the goods (if the
stock allows) after seeing proof of damage via a photograph.