Refund policy

Returns Procedure

If you have an issue with any of our products please do not hesitate to contact us
hello@sensopet.co.uk or call us on 07443017630

All online purchases from www.sabrepetfood.co.uk are covered by the UK Distance Selling
Regulations, this gives consumer buyers the right to return a purchase within 14 days after they
receive an item.

This guarantee means that if for any reason you are unhappy with your purchase, you can return it to
us in its original condition within the stated 14 days of the date you received the item.

Returns Procedure

Upon receipt of your order, if you are unhappy with your purchase, you can return the goods to us for
a full refund. This is subject to the goods being unopened, and unused. The goods must be returned
back to us within 14 days of receipt. The return of the goods will be your responsibility as the
consumer to arrange, you will need to first notify us via hello@sensopet.co.uk that you wish to return
the goods. We will then reply advising whether we will accept a return of your order. Acceptance of
your return must be granted before you send goods back to us. We would then expect the goods to
be returned back to us at:

Customer Returns
Senso Group Limited
10 Pardoe Drive
Pershore
WR10 1RJ

On receipt of the returned goods, the goods will be inspected within 24 hours and a refund to your
credit card or other chosen method of payment will be completed.